Returns & Cancellation Policy
This policy applies to Brand Partners, Affiliates, VIP Customers, and Retail Customers, unless otherwise noted.
Starter Kits and Enrollment Packs are excluded from the standard return policy and are addressed separately below (see Section 8.2 of Bravenly Global’s Policies & Procedures).
30-Day Bravenly Satisfaction Guarantee (Personal Use Orders)
Bravenly Global is confident you will be satisfied with your purchase. If you are not, we offer a 30-day satisfaction guarantee on eligible personal use orders.
Eligibility Requirements
Returns must be postmarked within 30 days of delivery, as confirmed by tracking information.
Products must be returned in original packaging.
The original invoice/packing slip must be included.
A Refund Request Form (RRF) must be submitted (details below).
Refund Terms
Approved returns receive a 90% refund of the purchase price, minus shipping.
A 10% administrative fee applies to all authorized returns.
Original shipping costs are non-refundable.
Return shipping costs are the responsibility of the customer.
Refused or non-accepted deliveries may result in charges being debited to the account.
Note: The 30-day window includes weekends, holidays, and non-business days.
Once a product has been returned, additional returns of the same product will not be accepted, except in cases of manufacturer defects, at Bravenly Global’s discretion.
Items Not Eligible for Return
Sales tools, swag, books, mugs/gear
Items returned outside the 30-day window
Seasonal, promotional, or special-offer items
Any product returned outside policy guidelines will be discarded and no refund will be issued.
Non-Refundable Fees
Please note that certain fees are not eligible for refund, as they are associated with account access, program participation, and business tools rather than the purchase of physical products.
The following fees are non-refundable:
- VIP Customer enrollment fee
- Affiliate enrollment fee
- Affiliate renewal fee
- Brand Partner renewal fee (outside of the 5-business-day window outlined below)
Bundles & Discounted Sets
All bundles (including but not limited to Accelerate Trio, Double Threat, Triple Threat, Body Balance, Essentials, Gut & Mood, and Mind & Body) are sold at a discounted price.
Refunds for returned bundle items are calculated based on the discounted bundle price, not individual retail pricing.
A 10% administrative fee applies.
Purchases Made Directly from a Brand Partner
If your product was purchased directly from an Independent Brand Partner, refunds must be handled by that Brand Partner.
The product and original invoice must be returned to the Brand Partner.
The Brand Partner will issue the refund to the original purchaser.
The Brand Partner will then return the product to Bravenly Global for replacement processing if eligible.
Refunds can only be issued to the original purchaser using the original payment method.
Product Credit
Bravenly Global reserves the right to issue product credit in place of a refund or replacement if return conditions are not met.
If an item purchased with product credit is returned, the credit will be reissued upon approval.
If a purchase was made using a combination of product credit and credit card, refunds will be issued proportionally.
Easy-Ship Orders
Easy-Ship orders follow the standard return policy (90% refund minus shipping and administrative fee).
Managing or Canceling Easy-Ship
To cancel or edit an Easy-Ship:
Log into your Back Office
Click Easy-Ship
Select View Easy-Ship Profile
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Choose from the following options:
Edit Address
Edit Schedule
Edit Payment
Edit Product
Cancel Profile
Timing Requirements
Requests must be made at least two (2) business days prior to the next shipment date.
Easy-Ships may be edited or canceled up until the day before processing, but changes are not guaranteed once processing begins.
An Easy-Ship that is not canceled in time is not eligible for a full refund.
Enrollment Packs & Enrollment Kit Items
Returns of any or all items purchased as part of an Enrollment Pack are considered a return of the Enrollment itself.
This is because the Brand Partner Kit is provided at no cost, contingent upon purchasing the full optional Enrollment Pack.
As a Result:
The account will no longer have an active Enrollment.
The account will no longer be considered in Good Standing.
The account will be canceled.
Any Customers, Brand Partners, or Affiliates in the downline will be handled in accordance with company policy.
For Starter Kit refunds, please refer to Section 8.2 of Bravenly Global’s Policies & Procedures.
Brand Partners – Return of Inventory Upon Termination
A Brand Partner who terminates his or her business relationship with the company has the right to return for repurchase on commercially reasonable terms currently marketable inventory including company produced promotional materials, sales aids, and kits in the Brand Partner’s possession and purchased for resale prior to the date of termination. Goods are in “currently marketable condition" if they are unopened and unused and packaging and labeling has not been altered or damaged. For purposes hereof, reasonable commercial terms shall mean the repurchase of marketable inventory within twelve (12) months from the Brand Partner’s date of purchase at not less than 90% of the Brand Partner’s original net cost, less appropriate set-offs and legal claims, if any.
Original shipping costs are not refundable and the Brand Partner is responsible for the cost of return freight.
Any commissions, overrides, and/or bonuses paid to Brand Partners will be deducted from the refund.
In addition, for purposes of this section, products shall not be considered currently marketable if returned for repurchase after the product's commercially reasonable, usable, or shelf-life period has passed (shelf life will be deemed to have passed if the product package has been opened); nor shall products be considered currently marketable if the company clearly discloses to Brand Partner prior to purchase that the products are seasonal, discontinued, or special promotional products and are not subject to the repurchase obligation.
No refunds will be issued unless a Brand Partner is in strict compliance with the published refund policy that is part of the Bravenly Global Policies and Procedures Manual. Non-accepted delivery charges will be debited to the Brand Partner’s account for refusing product.
Refund Request Form (RRF) & Return Procedure
To initiate a return, a Refund Request Form (RRF) is required.
How to Obtain the RRF
Visit the Bravenly Global Help Center, or
Contact Support at support@bravenlyglobal.com
Return Instructions
The Order Number must be written on the outside of the return package.
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The completed RRF must be:
Included inside the package, or
Submitted via email to Support
Ship returns to:
Bravenly Global
10344 66th St N #100, Pinellas Park, FL 33782
Refunds are processed within 10 business days after receipt of an authorized return. All refunds are issued in U.S. Dollars.
Brand Partner Annual Renewal Fee
A Brand Partner may request a refund of their annual renewal fee within five (5) business days of renewal.
This refund will terminate the Brand Partner account.
All Policies & Procedures remain applicable.
Requests must be submitted to support@bravenlyglobal.com.
Chargeback Policy
A chargeback is defined as a reversal of a credit or debit card charge.
Chargebacks should not be necessary. If a refund is due, please contact Support directly.
If fraudulent card activity is suspected, contact Support immediately.
Credit Card Chargebacks
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Accounts associated with chargebacks will be suspended until:
The full chargeback amount and
Any associated chargeback fees are repaid to Bravenly Global.