Returns & Cancellation Policy
Brand Partner, Affiliates, VIP Customers, & Retail Customers (Does not include Starter Kits and Enrollment Packs. See Section 8.2 of Bravenly’s Policies and Procedures.)
Bravenly Global is sure you will be happy with your order. However, if you wish to return your product, we gladly offer a 30-day, satisfaction guarantee to all Brand Partners, Affiliates, VIP Customers, & Retail Customers on their personal use orders. The return package has to be postmarked within 30 days from the date it was delivered according to the tracking information for the satisfaction guarantee. If a Brand Partner, Affiliate, VIP Customer, or Retail Customer is dissatisfied with any product, you must return the item in its original packaging, along with the original invoice (packing slip), to Bravenly Global and have it postmarked within 30 days from the date the order was delivered according to the tracking information for a 90% refund of the purchase price minus shipping. The Brand Partner, Affiliate, VIP Customer, or Retail Customer is responsible for the cost of return freight. Non-accepted delivery charges will be debited to the Individual’s account for refusing the product. The 30 days include holidays and non-business days.
Please know that once you return a product you will not be allowed a second return for additional purchases of the same product. Exceptions to this policy will be replacements at the discretion of Bravenly Global in the case of manufacturer defects. Please, know that we adhere to our Return Policy strictly. Please, plan accordingly.
Return Policy for Enrollment Packs and/or Enrollment Kit Items
When processing returns of any or all items purchased as a part of an Enrollment Pack, the return will be processed as a return of the Enrollment itself. This is due to the Brand Partner Kit being free contingent on the purchase of the entirety of the optional Enrollment Pack.
As a result
- The Brand Partner Account will no longer have an active Enrollment tied to it.
- The account will no longer be considered in Good Standing.
- The account will be cancelled.
Additionally, any customers, Brand Partners, or Affiliates currently associated with the account’s downline will be handled per our company policy.
For information on refunds of Starter Kits, please reference section 8.2 of Bravenly Global’s Policies and Procedures.
All Bundles (including but not limited to: ACCELERATE TRIO, ACCELERATE TRIO, DOUBLE THREAT, TRIPLE THREAT, BODY BALANCE, ESSENTIALS, RADIANCE, GUT & MOOD, and MIND & BODY) have a grouping of products with an additional price discount. Therefore, the return price on items within a bundle will be returned according to the already discounted bundle price less the 10% administrative fee.
If the product was purchased directly from an Independent Brand Partner, please contact them for a refund. You will need to return the product and original invoice to the Brand Partner, who will refund the product purchase price. The Brand Partner will then return the product to Bravenly Global for a replacement product. We are only able to refund the original purchaser and original payment on file.
Easy Ship
If trying to cancel your Easy-Ship, login to your back office and click the Easy-Ship button at the top of your page. This will bring you to your Easy-Ship profile, where all your Easy-Ships are located. To the right, you will see a button that says, "View Easy Ship Profile", click on the correct Easy- Ship you want. On the right-hand side, you will see the following options to choose from. If you're wanting to cancel your Easy-Ship, simply click "Cancel Profile" and then click, "YES".
Edit Address Edit Schedule Edit Payment
Edit Product
Cancel Profile
In order to facilitate the return process, the Brand Partner, Affiliate, VIP Customer, or Retail Customer is required to obtain a Refund Request Form (RRF) Form. This form must be included on the inside of the shipping box or emailed to support@bravenlyglboal.com. If a package is returned without an RRF Form, the refund may be delayed or refused. This form can be obtained by visiting our Help Center or contacting Bravenly Global at support@bravenlyglobal.com.
**Easy-Ship Orders are returned/refunded according to our refund policy which states 90% of the purchase price less shipping. Please review the full policy for details. An Easy-Ship not canceled in time does not receive a 100% refund. If you need help modifying or canceling your Easy-Ship, you can reach out to support@bravenlyglobal.com. Requests for cancelation or editing Easy-Ships must be received within 2 business days ahead of the “next shipment date” or we do not guarantee that we can cancel/edit the order. As a reminder, you have the ability to edit or cancel the Easy-Ship profile up until the day before it processes.**
Brand Partners
A Brand Partner who terminates his or her business relationship with the company has the right to return for repurchase on commercially reasonable terms currently marketable inventory including company produced promotional materials, sales aids, and kits in the Brand Partner’s possession and purchased for resale prior to the date of termination. Goods are in “currently marketable condition" if they are unopened and unused and packaging and labeling has not been altered or damaged. For purposes hereof, reasonable commercial terms shall mean the repurchase of marketable inventory within twelve (12) months from the Brand Partner’s date of purchase at not less than 90% of the Brand Partner’s original net cost, less appropriate set-offs and legal claims, if any. Original shipping costs are not refundable and the Brand Partner is responsible for the cost of return freight. Any commissions, overrides, and/or bonuses paid to Brand Partners will be deducted from the refund. In addition, for purposes of this section, products shall not be considered currently marketable if returned for repurchase after the product's commercially reasonable, usable, or shelf-life period has passed (shelf life will be deemed to have passed if the product package has been opened); nor shall products be considered currently marketable if the company clearly discloses to Brand Partner prior to purchase that the products are seasonal, discontinued, or special promotional products and are not subject to the repurchase obligation. No refunds will be issued unless a Brand Partner is in strict compliance with the published refund policy that is part of the Bravenly Global Policies and Procedures Manual. Non-accepted delivery charges will be debited to the Brand Partner’s account for refusing product.
Return Procedure
If the product was purchased directly from a Bravenly Global Brand Partner, please contact him or her directly for a refund. You will need to return the product and original invoice to the Brand Partner, who will refund the product purchase price. If the product was purchased from a Bravenly Global Brand Partner website, you must visit our Help Center or contact Bravenly Global by ticket at support@bravenlyglobal.com to obtain a Return Request Form (RRF). The RRF form needs to be completed before we complete the return.
The Order Number must be written on the outside of the return shipping box and a completed Return Request form must be included in the return package or returned to us via email. A refund will be processed within 10 business days following the receipt of an authorized return. All refunds will be in U.S. Dollars. If a package is returned without an RRF, the refund may be refused or delayed.
A Brand Partner can request a refund of their annual renewal fee five (5) business days from the date of their renewal, this will terminate their Brand Partner Account and the Brand Partner would need to still comply with the Policies and Procedures. To request a refund, please contact the Bravenly Global Support Department at support@bravenlyglobal.com
Charge Back Policy
All references to a “chargeback” refer to a reversal of a credit/debit card charge placed on the Sites. There is no reason for a chargeback to ever be filed. If a credit is due, simply contact us, and we will gladly process the request. If you feel that your credit/debit card was used fraudulently on any of the Sites, please contact us at support@bravenlyglobal.com for immediate resolution.
Credit Card Chargebacks.
Customers (nonmembers) or Members with credit card chargebacks will have their accounts suspended until such time that the full amount of the chargeback is returned to Bravenly Global plus any chargeback fees.
Administrative Fee
A ten percent (10%) administrative fee shall be charged for authorized returns. The refund amount shall be ninety percent (90%) of the original net purchase price.
How to Return Your Order for a Refund:
- Return Your Products: Send the products in their original packaging to Bravenly Global at 8024 118th Ave N, Largo, FL 33773. Be sure to include your Refund Request Form (attached below). You’ll need to cover the return shipping costs.
- Processing Your Refund: It will take up to 10 business days to process your return. After that, it may take a few more days for the refund to appear in your account, depending on your bank.
Items Not Eligible for Return:
- Sales tools, swag, books, mugs
- Items beyond the 30-day return window
- Items from promotional or seasonal offers
Return Policy for Brand Partner Enrollment Packs
When processing returns of any or all items purchased as part of an Enrollment Pack, please note that such returns will be considered a return of the Enrollment itself. This is because the Brand Partner Kit, which is part of the Enrollment, was provided free of charge only when the optional Enrollment Pack was purchased.
As a result:
- The account will no longer have an active Enrollment tied to it.
- The account will no longer be considered in Good Standing.
- The account will be canceled.
Additionally, any Customers, Brand Partners, or Affiliates currently associated with the account's downline will be handled in accordance with our company's policies. For any questions or assistance, please reach out to our customer service team.
Notes:
- Once you've returned a product, we can't accept a second return for the same item.
- Any product that is returned outside of Bravenly Global's Return Policy will be discarded and no refund will be issued.
- You will be issued a 90% refund minus shipping. There is a 10% administrative/restocking fee assessed when a return is processed.