We do not have an exchange program, but we do have a great Return Policy that we are willing to share.
How to Return Your Order for a Refund:
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Return Your Products: Send the products in their original packaging to Bravenly Global at 8024 118th Ave N, Largo, FL 33773. Be sure to include your Refund Request Form. You’ll need to cover the return shipping costs.
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Processing Your Refund: It will take up to 10 business days to process your return. After that, it may take a few more days for the refund to appear in your account, depending on your bank.
Items Not Eligible for Return:
- Sales tools, swag, books, mugs
- Items beyond the 30-day return window
- Items from promotional or seasonal offers
Return Policy for Brand Partner Enrollment Packs
When processing returns of any or all items purchased as part of an Enrollment Pack, please note that such returns will be considered a return of the Enrollment itself. This is because the Brand Partner Kit, which is part of the Enrollment, was provided free of charge only when the optional Enrollment Pack was purchased.
As a result:
- The account will no longer have an active Enrollment tied to it.
- The account will no longer be considered in Good Standing.
- The account will be canceled.
Additionally, any Customers, Brand Partners, or Affiliates currently associated with the account's downline will be handled in accordance with our company's policies. For any questions or assistance, please reach out to our customer service team.
Notes:
- Once you've returned a product, we can't accept a second return for the same item.
- Any product that is returned outside of Bravenly Global's Return Policy will be discarded and no refund will be issued.
- You will be issued a 90% refund minus shipping. There is a 10% administrative/restocking fee assessed when a return is processed.