Bravenly Global
You can handle most things here quickly, or connect with our team when needed
🔐 Account Management
Manage my account
- How do I edit my personal website link?
- Update & Manage My Addresses
- Update personal information in my Back Office
- How do I renew my Brand Partner account?
- How can I unsubscribe from emails?
- Chat with our AI Chatbot
Trouble Logging In
App Support
- How to log in to the app?
- I have purchased Back Office Pro but still can't log into the App
- Why is my password not matching/working when I try to log in to the Bravenly App?
- How to access Back Office Pro?
- Having trouble logging into the Bravenly app?
- How do I download images from the App to my phone?
📦 Orders / Shipping / Returns
Product Subscription
- ❌ How do I cancel my Easy-Ship profile? ★
- 📅 How do I change the next processing date of my Easy-Ship order?
- 🔄 How do I change the item(s) on my Easy-Ship order?
- 💵 How do I update payment information on my Easy-Ship?
- Easy-Ship Perks for VIP Customers
- Am I required to have an Easy-Ship?
Return/Refund
- Bravenly Returns Portal ★
- How do I return my order and receive a refund? ★
- How long does it take to receive a refund after the item is returned?
- I received the wrong item in my order
- What if my order was damaged by the carrier?
- Do we have an exchange policy?
Tracking Information
Order Support
- Why can't I cancel or modify my order after it's been processed?
- How long will it take to receive my order?
- I need to reroute my package to a different address
- How do I use Bravenly Cash on my order?
- How long do orders take to process and ship?
- What if my order was shipped to the wrong address?
Payments
💵 Commissions & eWallet
eWallet & i-payout Support
Commission Support
Compensation Plan and how to earn
- What is the 40% and 50% rule? What does balancing volume mean?
- What are Retail Customer Commissions?
- What are VIP Customer Commissions?
- What is a Level Bonus?
- What is Club Cash?
- What is a First Order Bonus?
🌿 Product Help
Product Recipes
- Gold Recipes
- Fit Fuel Recipes
- Brew Extreme Recipes
- Piña Colada Rush Extreme Recipes
- Grape Rush Extreme Recipes
- Blue Raspberry Rush Recipes
Formulations / Ingredients
- Caffeine amount in products
- Shellfish Allergy
- Do we use artifical flavoring?
- Are our products gluten free?
- 3rd Party Testing
- Where do we source our ingredients?
How to use Bravenly Products?
- How do I take Bravenly Products?
- How do I take Bravenly Burn Extreme?
- How do I take Bravenly Gold?
- How do I take Bravenly Rush + Rush Extreme?
- How do I take Bravenly Ignite?
- How do I take Bravenly Drive?