**Q: What is the return policy at Bravenly Global?**
A: Bravenly Global offers a 30-day satisfaction guarantee on personal use orders for Brand Partners, Affiliates, VIP Customers, and Retail Customers. Products must be returned in original packaging
**Q: Do the 30 days for returns include holidays and weekends?**
A: Yes, the 30 days include holidays and non-business days.
**Q: Can I return a product more than once?**
A: No, a product can only be returned once for a refund.
**Q: How are refunds processed?**
A: After receiving the products, you will receive a 90% refund of the purchase price, minus shipping costs.
**Q: Is gear returnable/refundable?
A: No, gear is not a returnable item.
**Q: What is the Replacement Policy?
If you request a replacement item due to a manufacturer’s defect or a missing item, the replacement item will be shipped to you at no cost, as long as the item is shipped to the same address as the original item. In order to receive a replacement item at no cost, Bravenly must be notified within 10 calendar days of receipt of the item based on the tracking number that indicates the item was delivered. If there is an incorrect product, product missing, or damaged product, there must be a picture (in the case of an incorrect or damaged product) and order number sent in to support within those 10 calendar days. The damaged item may be requested to be sent back to Bravenly Global for a quality assurance review, but you will be provided a prepaid return label.
**Q: How do I cancel my Easy-Ship?**
A: Log in to your back office and navigate to your Easy-Ship profile. Click "Cancel Profile" and then "YES" to cancel.
**Q: Can I edit my Easy-Ship orders?**
A: Yes, you can edit your orders up until the day before they process.
**Q: What is the policy on returns for Easy-Ship orders?**
A: Returns of Easy-Ship orders are subject to a 90% refund of the purchase price minus shipping costs.
**Q: Can I get a refund for my annual renewal fee as a Brand Partner?**
A: Yes, but the request must be made within five business days from the date of your renewal.
**Q: How long does it take for a refund to be processed?**
A: A refund will be processed within 10 business days following the receipt of an authorized return.
**Q: Are there any additional fees for returns?**
A: A ten percent (10%) administrative fee shall be charged for authorized returns. The refund amount shall be ninety percent (90%) of the original net purchase price.