How do I reset my password?

Retail & VIP Customer Guide:

1. Enter your ID number in the provided field.
2. Click "Send reset email" to receive password reset instructions.

Tips:

• Passwords are case sensitive — double-check capitalization.
• Make sure Caps Lock is off before entering your password.
• If you don't see the email, check your spam or junk folder.
• Be sure you're using the correct ID number or email address linked to your account.
• Wait a few minutes — reset emails may take a bit to arrive.

Affiliate & Brand Partner Guide:

1. Click on "Forgot password?" to start the recovery process.
2. Enter your ID number in the provided field.
3. Click "Send" to request a password reset email.

Tips:

• Passwords are case sensitive, so double-check capitalization.
• Ensure Caps Lock is turned off before typing your new password.
• If you don’t receive the email, check your spam or junk folder.
• Make sure you're entering the correct ID number or email tied to your account.
• It may take a few minutes for the reset email to arrive — please wait before resending.